FREQUENTLY ASKED QUESTIONS

PRINTING QUESTIONS

1. Can i print my design on different t-shirt colors?

Yes, as long as the color of the ink doesn't change, we can print your design on any t-shirt color you wish at no additional cost.

2. How much do you charge to change ink colors?

The first color change is on the house! Each additional color change is $8.

3. What t-shirts can i print on?

We offer thousands of t-shirt blanks to fit individual needs from higher end brands like American Apparel and Alternative Apparel, to more cost-effective brands like Gildan and Hanes.

4. Do you offer pantone color matching?

If your logo requires a specific pantone, let us know, and we will mix any color for $18.

5. Can you print custom necktags?

Yes, depending upon total quantity, we charge an additional fee per shirt for neck tag prints and label removal.

ORDERING QUESTIONS

6. How do i place an order?

You can either give us a call at 619.955.5557 to place your order over the phone, or you may complete an order form at one of our service pages.

7. Do you have a minimum?

Yes, our minimum is 12 t-shirts per design. With our pricing structure the more t-shirts your order results in less cost per unit.

8. Do your prices include shipping?

Shipping costs are separate from your order. If you are unable to pick up, we can give you a shipping estimate, but we usually don't know the exact amount until your order has been shipped.

9. What's your turnaround time?

Screen Printing and Embroidery turnaround is approx. 10-12 business days.
Business Cards and Fliers turnaround is approx. 3-5 business days.
Letterhead and Envelope turnaround is approx. 12-14 business days.
Sticker turnaround is approx. 12-14 business days.
Banner turnaround is approx. 3-5 business days.

Turnaround times do not include shipping.

10. Do you offer rush orders?

We do for an additional fee which varies depending upon each job. Give us a call if you need your order sooner than our standard turnaround time and we will work with you to meet your deadline.

ARTWORK QUESTIONS

11. How should i send you my design?

You can e-mail us the file as an attachment, or upload it to one of the following websites.
Yousendit, gett, etc

Make sure your artwork is saved to the correct size and is ready for printing. Or if you need us to clean it up and get it prepared for printing, we do charge an additional art fee.

12. How do i size and prepare my artwork?

The easiest way to figure out what size you want your design to be printed, is to grab a ruler, and measure out the inches on one of your t-shirts.

Please read the 'artwork guidelines' towards your right before sending us your design.

Print Ready Checklist
    -Resolution must be at least 300 dpi.
    -Color Mode must be set to CMYK.
    -Borders must be at least 1/4 inch inside the cut line on all sides..
    -Fonts must be outlined/created to curves.
    -Black Backgrounds = Rich Black = C 40% / M 30% / Y 30% / K 100%.

Resolution
All file formats must have a minimum of 300 dpi (dots per inch) resolution. A higher resolution ensures the best quality output in printing. Files submitted with a resolution lower than 300 dpi may be accepted for print, however could result in a blurry, less detailed image.

Color Mode
All artwork and images must be in CMYK (cyan, magenta, yellow, black) color mode. If your file is saved in RGB color mode, the colors you see on your screen will be much different than the printed colors.

Black Backgrounds
When you want an area of solid black within a document, 100% black (K) will not result in a solid, saturated black. To create a solid, saturated black your CMYK calibration values must be 40% Cyan (C), 30% Magenta (M), 30% Yellow (Y), and 100% Black (K).

Fonts
Text must be outlined or converted to curves or paths. Text must be embedded in PDF files. Following these steps will help ensure that your text prints properly and clearly.

Illustrator: Simply select the fonts and then use the Create Outlines command (Shift+Control+O).